I) Before sending your device to Samsung, you must perform a factory reset on it and remove all personal information. H) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on your device G) At the time of trade-in, you must be the owner of the device. Devices with battery damage will be recycled and cannot be returned to you.į) Your device must have a fully functioning charging port that is able to support charging & data transfer. If your device does not fully charge, if the battery runs hot while charging, or if your device needs to be charged multiple times during the day, it could mean that your battery is damaged. A battery is swollen if your device screen or case begins to warp around your battery and bulges around the center. If a Cracked Device Offer applies, your device may have cracks anywhere, but all other conditions apply ĭ) Your device must not be on a banned list of any kind Į) Your Trade-In Device must not have a damaged or swollen battery.
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